Shipping, Returns and Exchanges

Shipping your orders

Orders typically take 1-2 business days to process before they are shipped from our USA-based warehouse. You will receive a shipping confirmation email that with your tracking number once your order is en route. Please note that changes to your order cannot be made after your order has been confirmed. This includes changes size, color, and/or address updates.

The best and quickest way to get your items in the correct size or color, or to the correct location is to place a new order and return the order that was incorrect. Click here to access our product page to do that and let us know if you have any issues. We are happy to help.

Please note any order placed after 12 PM CST on Friday or over the weekend will ship out the following Monday. We are unable to process orders on weekends or holidays as our team needs time to unplug and recharge too! Thank you for your understanding.  

Shipping Rates

We offer free shipping, within the contiguous United States, on any purchases over $75.00. If you choose an expedited shipping time frame, the shipping charge is based on the service, distance shipped, destination, weight and the dimensions of the package. Orders are only shipped Monday-Friday, excluding holidays as noted above.  

Shipping Delays

All carriers are currently experiencing unprecedented delays due to COVID-19. The increase in e-commerce purchasing and safety restrictions have created an unpredictable shipping industry. We apologize for any delays that you may be experiencing in receiving your product. 

If you have NOT received your package within 15 days of your order shipping or your tracking number shows no movement for over 10 days, please contact us a customerservice@toughcutie.com. 

International Shipping

We are currently not able to ship outside of the USA. We plan to add this capability soon. For the most up-to-date status on international shipments, please subscribe to our newsletter. 

Order Processing and Payment

We accept Visa, Mastercard, American Express and Discover charge cards, as well as Diner's Club, Apple Pay, Meta Pay and Shop Pay for payment of purchases made on our site. When an order is placed, your credit card will be pre-authorized with your credit or debit card issuer. This pre-authorization may affect the amount of available credit on your credit or debit card. We submit the final charge to your credit or debit card at the time of shipping.

Returns

We have a we'll make it right return policy, which means you have a problem after receiving your item, we'll make it right.

To start a return, you can contact us at customerservice@toughcutie.com. 

We must be able to verify proof of original purchase. Please use the return slip provided with your package, if possible. If you no longer have that slip, please email customerservice@toughcutie.com so we can look up your order details and provide you with a packing slip. 

You can mail returns to: 

Tough Cutie
Returns Department
3002 Apollo Drive
Unit 2
Champaign, IL 61822

When you ship a return, we highly recommend that you utilize a tracking number and insure the shipment. Any returned items remain your responsibility until we receive them. The customer is responsible for any cost of return shipping. Expedited shipping charges are not refundable. 

Returns typically take 2-3 days to process but may take up to 5-7 days due to the pandemic. All refunds are returned to the payment account used for the original purchase.

Any questions about returns not can be emailed to customerservice@toughcutie.com.