ToughCutie Shipping & Returns Policy

We Move Fast, But Not Too Fast

• Orders ship within 1-2 business days from our U.S. warehouse.
• You’ll get a shipping confirmation email with tracking info as soon as your order is on its way.
• Heads up! Once your order is placed, we can’t make changes (size, color, address, etc.). If you need a different size or color, the quickest way to get what you need is to place a new order and return the original one. Shop here and reach out if you need help—we got you!

Weekend & Holiday Shipping:

• Orders placed after 12 PM CST on Fridays or over the weekend will ship the following Monday.
• We don’t ship on weekends or holidays—our team needs time to unplug and recharge, just like you. Thanks for understanding!

Shipping Rates & Options

• Free standard shipping on orders over $40 in the contiguous U.S.
• Expedited shipping rates depend on the carrier, distance, and package weight.
• Alaska, Hawaii, U.S. Territories, and APO/FPO orders ship via USPS unless otherwise noted in your order confirmation.

Limited International Shipping (Hey, Canada!)

We currently only offer limited international shipping to Canada via First Class Package International. Want a faster option? You can also shop ToughCutie on Amazon Canada:
👉 ToughCutie on Amazon Canada

For updates on future international shipping, subscribe to our newsletter!

Shipping Delays Happen

The shipping industry can be unpredictable (trust us, we know). If your package is taking longer than expected:

• No movement on your tracking for 10+ days?
• Haven’t received your package within 15 days?

Hit us up at customerservice@toughcutie.com, and we’ll help track it down.

Payment Methods

We accept Visa, Mastercard, American Express, Discover, Diner’s Club, Apple Pay, Meta Pay, and Shop Pay.

• Your card will be pre-authorized at checkout and charged when your order ships.

Returns & Exchanges

Our "We’ll Make It Right" Return Policy

If something’s not right, we’ll fix it. We offer no-hassle exchanges for up to one year on purchases made from ToughCutie.com.

We just need proof of purchase (your order confirmation email or packing slip). Lost them? No worries—email us, and we’ll look up your order.

How to Return an Item

Option 1: Self-Service Returns (Easy & Quick!)

1. Log in to your account using the same email address you used to place your order.
2. Click "Request Return" for the order you want to send back.
3. Select the item(s) and reason for return.
4. Submit your request—if approved, you’ll receive an email with return instructions and a prepaid shipping label, which costs $5. Please note that the customer is responsible for the cost of return shipping. 

Option 2: Mail Your Return
Ship your return to:

📍 ToughCutie Returns Department
402 W. 44th Street D
Austin, TX 78751

• Use a trackable shipping method (we’re not responsible for lost returns).
• Return shipping costs are on you. We can provide a prepaid return label for $5 if you’d rather not deal with it.

Refunds & Processing Time

• Returns are processed within 2-3 business days (but can take up to 5-7 days).
• Refunds go back to your original payment method in 1-2 weeks. 
• Expedited shipping costs are non-refundable.

A Quick Favor…

• If you’re returning worn socks, please wash them first. Seriously, have mercy on our team!
• Unopened items? Send them back in their original packaging.

For any return questions, email us at customerservice@toughcutie.com—we’re happy to help! 💪🧦🚀

Last But Not Least, Mystery Bundle Terms:

• All Mystery Bundles are final sale — no returns, exchanges, or substitutions.

• Sock colors and patterns are randomly selected based on available inventory.

• Bundles are curated by silhouette (Crew, Quarter, or No Show) and size (Small or Large), but individual colors will vary.

• ToughCutie cannot guarantee any specific color, pattern, or sock within a bundle.

• Discounts are reflected in the bundle pricing and cannot be combined with other promotions.